Where is my order?
Enter your order number and the email used at checkout, and we will send you the current status by email. Your tracking number and carrier are also emailed as soon as your order ships.
Check your status.
Order status request
Fields marked * are required.
Your order number can be found in your order confirmation email. For security, we only share order details with the email address used at checkout.
What happens after you order.
Every duphouse order moves through the same stages. Estimated timings are shown where available;
Order confirmed
You receive an order confirmation with your order number and the items purchased.
ImmediateProcessing
Your items are inspected, prepared and packed. Quality checks are completed before dispatch.
[1-3] business daysShipped
Your parcel leaves our facility and we email you the carrier and tracking number.
[Carrier] trackingDelivered
Your order arrives. Delivery time depends on your destination and the shipping method chosen.
[3]–[20] daysWhat each status means.
Your order is being prepared. You can still contact us if you need to change the delivery address.
The parcel has left our facility. Track it with the number we emailed you.
The carrier has your parcel. International deliveries may spend several days in customs.
The carrier confirms delivery. If you cannot find your parcel, check with neighbours and your local delivery point.
Still looking for your order?
Tracking number not working
Carrier updates can take up to [24] hours to appear after dispatch.
Wrong address entered
Contact us as soon as possible — we can usually update the address before dispatch.
Parcel marked delivered, but not found
Check nearby delivery points first; if still missing, we will help you investigate with the carrier.
Delivery times and costs
See estimated transit times and shipping options for your region.
Need to return an item
Our returns guide explains eligibility, steps and refund timing.