Buy with confidence.

Choose the frame shape

Frame shape is about balance: angular faces often suit rounder frames, softer features can carry bolder shapes, and oval faces suit most styles. Above all, choose a frame that feels comfortable and flatters your own face — these are general guidelines, not rules.

Frame materials

Metal frames are lightweight and adjustable; acetate frames offer richer color and texture and are durable. Check the product page for the frame material, bridge width and temple length so the frame fits your face width.

Lenses

Where a product specifies lens features, they are described on the product page. Do not assume protection that is not stated.

Fit

The frame should sit comfortably on the nose without slipping and the temples should not press behind the ears. If adjustment is needed, a local optician can make minor adjustments to metal frames.

Care

Clean lenses with a soft microfiber cloth and lens cleaner, avoid abrasive materials, store frames in their case, and keep them away from direct heat.

Movement types

• Quartz — battery-powered, accurate and low-maintenance; battery replacement is needed periodically.
• Automatic — self-winding through wrist movement; no battery, but benefits from regular wear or a winder.
• Mechanical — manually wound; prized for craftsmanship, requires regular winding.

The movement type is stated on the product page. Consider your daily routine — an automatic watch that sits in a drawer for long periods may need winding before wear.

Case size and fit

Case diameter is measured in millimeters across the case, excluding the crown. Wrist size matters as much as case size: a large case can overpower a slim wrist, while a small case may feel lost on a broad one. Typical guidance: [36–40mm for women, 40–44mm for men, 34–38mm for unisex — adjust to your collection].

Water resistance

Water resistance is stated on the product page where applicable — never assume it. If a rating is given, do not exceed it: for example, a watch rated for light splashes should not be worn swimming. When in doubt, remove the watch before water contact.

Straps and bracelets

Leather straps should be kept dry; metal bracelets can be cleaned with a soft cloth. Strap width is usually listed on the product page so you can source a replacement later.

Warranty and servicing

Watches carry a movement warranty as stated in the warranty card. Mechanical and automatic movements benefit from periodic servicing by a qualified watchmaker. See our Terms and Conditions (Section 11) for warranty scope and exclusions.

Bag materials and structure

Check the product page for the outer material, lining and hardware. Leather develops character with age; coated or treated fabrics offer easy care; structured bags hold their shape better when stored with stuffing. Consider weight — a beautiful bag you will not carry is not a good buy.

Dimensions matter

Always compare the bag’s dimensions against what you normally carry (a laptop, a tablet, daily essentials). Pay attention to height and depth, not just length — and check strap drop if you plan to wear it over the shoulder.

Apparel sizing

Use the size chart on each product page and measure yourself against it — sizes vary between styles, fabrics and cuts. When between sizes, consider the fit you prefer: relaxed or tailored.

Fabrics and care labels

Follow the care label on every garment. Natural fibers (cotton, linen, wool, silk) and blends each have different washing, drying and ironing rules. When unsure, choose gentle care: cold wash or hand wash, and air dry.

Ring size conversion

Approximate equivalents for guidance only — sizes vary between manufacturers and measurement methods. We recommend professional sizing before ordering:

Approximate conversion based on inner circumference; EU size equals inner circumference in millimeters. Verify with a professional ring sizer.

Watch case diameter

Typical case sizes by intended wearer, as general guidance — see the product page for each watch’s actual diameter:

Guidance only — final fit depends on wrist size and case proportions.

Apparel size conversion

Apparel sizing varies by style and fabric. Always use the size chart on the product page; where a conversion table is provided it is indicative only:

To be completed per product line before publication.

Quick care rules

• Keep jewelry dry and store pieces separately to avoid scratches;
• Remove jewelry before swimming, bathing, sleeping or strenuous activity;
• Clean lenses and metal with soft, non-abrasive cloths;
• Follow care labels on apparel and keep leather goods away from prolonged moisture; and
• Keep watches away from strong magnetic fields and sudden impacts.

Warranty and returns at a glance

Retail Products are warranted against defects in materials and workmanship as described in our Terms and Conditions (Section 11). EU/UK consumers may withdraw from a purchase within 14 days for standard items; custom and personalized pieces are not returnable. See our Refund and Return Policy.